Customer Service

We ship to all 50 states as well as internationally. Shipping charges will be added to your bill upon your agreement during the checkout process.

Preparation Time – Orders are usually shipped within 24-72 business hours and will be continuously processed Monday – Friday. Deliveries may take 3-14 business days. Unless you have opted for expedited shipping services, please allow the aforementioned amount of time for delivery.

Flat-Rate Shipping Promotion – This promotion is a flat rate fee of $7.99 for shipping regardless of the size of the order for all orders under the $99 subtotal. This promotion only applies to the 48 contiguous states. Please note transit time is still the same as the standard and free promotional shipping offers of at least 7 business days.

Free Promotional Shipping – As a courtesy to our customers, some orders are eligible for free promotional standard shipping. Free promotional shipping only applies to the 48 contiguous states. Shipping charges will still be applied to all other locations and all expedited services. Preparation time for the complimentary promotional shipping services may be longer and transit time may also be extended. There is NO GUARANTEE on the day of delivery for the promotional shipping services. When opting for this service, please keep this in mind. We suggest to allow AT LEAST 7-14 business days before receiving your fabric when opting for the free promotional shipping.

Swatch Shipping – We know how important swatches are in making an informed decision about your fabric, so we process swatches within 1-3 days and ship with USPS first class mail unless expedited.

Custom Product Shipping – Custom made products (rod pocket curtains, table covers, etc.) may take longer to process so it may take longer to ship even when placing it with expedited shipping.  Contact our customer service team to get up to date information on our lead times. 

Premium Shipping – This shipping option offers an estimated delivery date at an additional charge. If the delivery is not met by the given date, full shipping cost will be refunded. Please note that delays caused by weather or acts of god are not eligible for refunds as the carriers do not offer refunds for such causes. 

Holidays – All holidays observed by shipping carriers will affect shipment delivery times. Please note that it is on the customer to be aware of these holidays and account for transit time. We do not hold accountability for missed delivery dates due to holidays and inclement weather.

International Shipping – We offer multiple methods of shipping for international shipments – FedEx and USPS services. Please note, any and all customs charges for international orders will potentially be subject to customs duties and taxes depending on the destination country. By placing your order, you are agreeing to bear these charges upon the package’s arrival. 

Combined Shipping -Desiontai Fabric Wholesale Direct reserves the right to combine shipments going to the same address and same recipient where appropriate unless specifically stated otherwise.

If you have any questions or requests regarding your shipping, please contact us at info@desiont.com.


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